My loan started with Wells, then moved to a local broker because Well's couldn't get around our business.
They wouldn't even try.
They literally were like...
"ohhh mmmm... you own a business... yeah, see.. what had happened was.... you should look for another lender, mmmkay? Thanks"
The original request for the VA appraisal went in via Wells.
The loan moved to the broker, the VA appraisal came back fine & was delivered by the VA directly to the broker. We went to underwriting and the underwriter held the loan up for a WEEK because they wanted a copy of the request for the appraisal.
Not the actual appraisal. They had that.
They wanted the original request.
Wells couldn't produce it because the loan had been moved to the broker and they didn't have access to the loan anymore. The broker claimed they couldn't produce it because they weren't the ones who created the request and therefore, they didn't have access to the request.
It was like the request was caught in some weird limbo and the underwriter was literally ready to close down the whole loan because they didn't have a paper copy of a letter saying "can you give me an appraisal on this property, please?".
We ended up finding a way around it eventually, but it was very stressing.
That was only one of multiple things we dealt with. We were satisfying conditions for a month and every time we would think we had all of them covered, they would come up with more.
One time, I was in off-site training for 4 days in Maryland & had to borrow an instructor's computer so that I could log in and get my most recent paystub for the underwriter because the 3 months worth I'd already sent 2 weeks ago weren't good enough.
It was insane.
Even now, we've been closed 45 days, they're STILL contacting me asking for follow up paperwork/copies of documents related to my tax returns etc.
They popped up on the Tuesday before Thanksgiving and said "we need another copy of your 2009 personal & business tax returns. If you do not provide them by Wednesday COB your loan will be rescinded".
I went ballistic and demanded to know what their reasoning was for threatening me like that, and what legal grounds they thought they would have for rescinding a closed loan 45-50 days after closing because I couldn't produce a document THEY ALREADY HAD in 24 hours or less during a holiday week and they backed off and got a lot nicer but it's been a nightmare.
This is not intended to scare you off soulman.... just saying, it's not as easy as it used too be.

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