where are all the TECHS in chicago that know about "motu" sound cards!?!?!?

[So easy a protic can do it (QUAD)]

ok y'all, this time, i need help. please tell me i'm not the only one in chicago in the dance music circle that's a high end studio tech when it comes to repair and setup. workin with a "MOTU 2408II"(mark of the unicorn)sound card that makes "crackling and poppin" noises when i move the mouse and when i'm in "cubase sx" it crackles and pitch shifts the song every time i move the mouse. "MOTU" only alows up to "2048" samples and i'm wondering if i need a higher end sample rate to make it stop the pitch crackle and shift thing? and also, could it be the harddrive that causes it? usually i'm able to solve this, went and updated drivers and did a complete wipe of the "c" drive where the programs are installed (music is on "d" drive) and problem still exist. if ANY body here in chicago can help, please email me with telephone no.s so i can call and explain in detail as i sit and try to repair. thanks in advance.....

QUAD [img]graemlins/conf44.gif[/img]

[ September 30, 2003, 03:24 PM: Message edited by: DJ QUAD ]

[jpsf]

i'm not in chicago but...is this the first time using the motu?

[So easy a protic can do it (QUAD)]

been using it for a year now and when we play a song it crackles and pitch shift. is it possible to change the "irq" settings in win XP? i noticed that motu and another sound card was sharing the same irq address. could that be the cause??

[So easy a protic can do it (QUAD)]

???

[So easy a protic can do it (QUAD)]

????

[jpsf]

do you have a pentium or athlon? there have been some known problems on the athlon. i switched to mac for that reason. i did use windows for a while but not xp. i would try to disable the other soundcard. sharing the same irq can definately cause problems.

[Bold Soul]

NEW DRIVERS! Get to their website and look for the most recent updates of the hardware drivers and check tech bulletins.

[Hippie]

Don't have a pc I have a Mac but you may try one of your other inputs on the pci card. Some of then have bad connections I got one where slot 1 was ****ed but 2 & 3 worked so I took it back and got one where all the connections work. I never had the crackel problem though.

[Hippie]

Another things is most audio set ups use a seperate driver ( usually a firewire drive ) specifically for there audio files. It makes it safer and easier for your drive to get to those audio files.

[jpsf]

you can call motu as well. i've done that before. they are *sometimes* helpful.

i had the crackling problem before but it went away after i rebooted.

if you are using an athlon though...be afraid. some chipsets on some athlons are not compatible with the motu.

but i would prolly try disabling the other soundcard.

[So easy a protic can do it (QUAD)]

Originally posted by jpsf:
you can call motu as well. i've done that before. they are *sometimes* helpful.

i had the crackling problem before but it went away after i rebooted.

if you are using an athlon though...be afraid. some chipsets on some athlons are not compatible with the motu.

but i would prolly try disabling the other soundcard.

thanks guys for your responses, and the education when it comes to motu and athlon issues, incidently last night i went back in attacked the the problem once more, and what-do-you-know!! a "serious midi error" from the GameFortissimoII multimedia soundcard was the cause of the "pitchshift" error in cubase with motu. i still get a little crackle in the background due to:
1. unlike the delta 1010 and the echo "layla" card
(which i had the most pleasure in workin with),
it hit me that motu2408II, is NOT a multi-
client audio card.
2. motu2408 only goes up to 2,408 samples which
may explain the faint "crackle" in the back-
ground. delta 1010 and echo layla goes up to
16,200 samples for a better, faster quality
sound.
3. i just purchased a mobo combo and i personally
will not be buying a motu soundcard for my
system.

so, if you guys know of other soundcards like the delta & the echo layla for cheap prices, let me know so i can purchase one.

quad [img]smile.gif[/img]

[DJ Keith Porter]

What up Quad!
I don't have an answer to your problem but, I just wanted to say wwwwaaaassssssuuuuuppppp and I hope you get the issue resolved!

I am just getting up on studio hardware and have my eyes on this! MOTU 828


But, this is HOTTER! MOTU 2408


I am now a mac user and I didn't get the chance to use a Midi/Audio interface with my pc!! [img]graemlins/conf44.gif[/img]

Hope it all works out for yah soon!!
[img]graemlins/cool_shades.gif[/img]

[So easy a protic can do it (QUAD)]

Originally posted by DJ Keith Porter:
What up Quad!
I don't have an answer to your problem but, I just wanted to say wwwwaaaassssssuuuuuppppp and I hope you get the issue resolved!

I am just getting up on studio hardware and have my eyes on this! MOTU 828


But, this is HOTTER! MOTU 2408


I am now a mac user and I didn't get the chance to use a Midi/Audio interface with my pc!! [img]graemlins/conf44.gif[/img]

Hope it all works out for yah soon!!
[img]graemlins/cool_shades.gif[/img]

whatttsssuuuuup my brotthaaa!!! actually, your version is what my guy is tryin to upgrade to. what's the highest level that your "audio buffer" size allows? you'll find it inside the motu's "interface" panel.

[Hippie]

I don't know about a PC but on a Mac the higher you set your buffer size the slower it responds and sometimes crashes. I set mine at 1024 but most people set it to 512 for faster response.

[dennis f]

ok this one is free this time....


I have a motu 1296 and used to get a similair problem with SX 1.03

Here's what to check first...SX and some audio drivers sometimes have issues dealing with ACPI on your motherboard this could be about 50% of your problem the other 50% is the IRQ addresses.

First your gonna have to wipe your c: drive and then reinstall XP when you get the blue screen hold down F3 to get to different installation possiblities. Your gonna scroll up to Standard PC, NOTE not standard Pc with I386 or other stuff. This installs xp as a standard pc with no acpi....that'll probably solve your cracklin...but when you finally install the soundcard you might have to go into the bios and "hardset" the IRQ for the soundcards pci slot in order to avoid any conflicts. Remember to take out the soundcard before you install xp and put it back in after it completes. These two thing are the major contributor to your pitch shifting crackling sound out of your soundcard...one thing to check that this is definitely the case is to open up some kind of other audio editor like cool edit 2000 or something similair to verify that the crackling is not only happening in SX. Just make sure you have the new asio drivers and that they're compatible with XP. other note...I noticed that some soundcards acted quirky especially if you haven't installed the XP service pack that's up to date.

Here's the one of the best sites to help with the process i described above and overall tuning of your xp for making music.....

http://www.musicxp.net/

good luck
dee

[So easy a protic can do it (QUAD)]

Originally posted by dennis f:
ok this one is free this time....


I have a motu 1296 and used to get a similair problem with SX 1.03

Here's what to check first...SX and some audio drivers sometimes have issues dealing with ACPI on your motherboard this could be about 50% of your problem the other 50% is the IRQ addresses.

First your gonna have to wipe your c: drive and then reinstall XP when you get the blue screen hold down F3 to get to different installation possiblities. Your gonna scroll up to Standard PC, NOTE not standard Pc with I386 or other stuff. This installs xp as a standard pc with no acpi....that'll probably solve your cracklin...but when you finally install the soundcard you might have to go into the bios and "hardset" the IRQ for the soundcards pci slot in order to avoid any conflicts. Remember to take out the soundcard before you install xp and put it back in after it completes. These two thing are the major contributor to your pitch shifting crackling sound out of your soundcard...one thing to check that this is definitely the case is to open up some kind of other audio editor like cool edit 2000 or something similair to verify that the crackling is not only happening in SX. Just make sure you have the new asio drivers and that they're compatible with XP. other note...I noticed that some soundcards acted quirky especially if you haven't installed the XP service pack that's up to date.

Here's the one of the best sites to help with the process i described above and overall tuning of your xp for making music.....

http://www.musicxp.net/

good luck
dee

makes alot of sense, thank you, will do. i've already wiped the harddrive, so, is it ok to change the "aspi" drivers or remove them from the system and let motu install their own verson?
and how does one change the "irq" settings in xp?? [img]smile.gif[/img]

[ October 03, 2003, 02:47 AM: Message edited by: DJ QUAD ]

[dennis f]

Ok not the aspi drivers!! This has to do with the way xp configures your system during the installation of the software. so you'll have to wipe the drive and reinstall xp. ACPI is a totally different thing. And to "hardset" your irq settings for your motu you'll have to take note of which slot you throw it in then press delete as soon as the computer starts to drop into the bios. It's usually under the pci configuration menu.
hope this helps
dee

[So easy a protic can do it (QUAD)]

Originally posted by dennis f:
Ok not the aspi drivers!! This has to do with the way xp configures your system during the installation of the software. so you'll have to wipe the drive and reinstall xp. ACPI is a totally different thing. And to "hardset" your irq settings for your motu you'll have to take note of which slot you throw it in then press delete as soon as the computer starts to drop into the bios. It's usually under the pci configuration menu.
hope this helps
dee

[img]hail.gif[/img] [img]hail.gif[/img] [img]hail.gif[/img] SIR!!! YOU ARE NOW THE OFFICIAL SUPER "GURU" OF TECHS!! I SHALL HAVE TO ASK FOR SPECIAL POWERS TO EMAIL YOU FROM TIME TO TIME ON MY MEEK ISSUES AS SUCH..... [img]hail.gif[/img] [img]hail.gif[/img] :D

[So easy a protic can do it (QUAD)]

DENNIS!!!!!!!!!!!! IT WOOORRRRKKSS!!!!!!!! [img]graemlins/OLA.gif[/img] I DID JUST WHAT YOU INSTRUCTED AND IT WORKS!! CAN I BUY YOU A DRINK OR SOMETHIN!?!? THANK YOU SOOO MUCH FOR YA LAST SET OF TECH NOTES!!! IT'S A WHOLE NEW COMPUTER ALL OVER AGAIN!!!! WE JUST GOT A TON OF REASON REFILLS AND OVER 40 TYPE OF SOFT SYNTHS FROM A FRIEND OF MINE, AND NOW IT'S TIME FOR ME AND MY MY GUY JOE GLOVER TO COME FORTH WITH SOME NEW AND INTERESTING WORKS "IN BLUEBLACKNES!!!" [img]graemlins/thumbsup.gif[/img]

[ October 06, 2003, 02:16 AM: Message edited by: DJ QUAD ]

[So easy a protic can do it (QUAD)]

???

[dennis f]

Originally posted by DJ QUAD:
???

Your welcome brother....After a while of enough crap happenning to your computer and enough downtime to make you threatingly broke you kinda remember these things.....Most music store techs don't have a clue so the best thing is to ask questions in a forum of your peers. oh by the way you want take some time to join www.cubase.net
It's an SX forum

peace
dee